Refunds or replacements will be considered only in genuine cases. If a product is delivered incorrectly, arrives damaged, or is found to be defective, customers must notify BunchesBaskets.ph as soon as possible.

To help us investigate and resolve the issue efficiently, clear photographs of the delivered product must be submitted within 48 hours of delivery. Depending on the nature of the complaint, we may provide a replacement, arrange a redelivery, issue store credit, or process a refund.

All claims will be reviewed on an individual basis, and the final decision shall remain solely at the discretion of BunchesBaskets.ph.

For faster resolution, customers should provide complete details of their concern when contacting us. Our customer support team may request additional information, photographs, or supporting documents to assess the matter thoroughly.

We appreciate your cooperation in helping us address any issues promptly. In verified cases, refunds will be limited to the value of the affected product(s). If an incorrect item has been delivered, we will either replace it with the correct product or refund any applicable difference in value.

No Refunds Will Be Issued Under the Following Circumstances

Deliveries of fresh flowers, fresh fruits, cakes, handmade sweets, gift baskets, plants, or other perishable products where the address, apartment number, doorbell information, or recipient details provided by the customer are incorrect or incomplete.

Delivery attempts that are unsuccessful because the recipient is unavailable, cannot be contacted, or refuses to accept the order.

Complaints made after successful delivery where the issue results from improper handling, storage, or misuse of the product by the recipient or any third party.

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed, prepared, or dispatched to our delivery partner.

For approved cancellations, a deduction of 7% of the order value may be applied to cover payment processing fees, banking charges, and administrative costs.

Once an order has been processed, prepared, shipped, or handed over to the delivery team, cancellations, modifications, or refunds cannot be accommodated.

Under exceptional circumstances, BunchesBaskets.ph may review cancellation requests on a case-by-case basis. Any refund granted shall be at the sole discretion of BunchesBaskets.ph.